IT Service Desk Senior Job, Southampton

Our client, based between Eastleigh and Southampton have a Senior Technicial Role on a permanent basis paying up to £30,000 plus benefits.

This is a Senior Technical role within the Service Teams and you will be expected to provide the following:

Role Overview and responsibilities

This is a Senior Technical role within the Service Teams and you will be expected to provide the following:

* Providing expert knowledge to our sales support team and working with the product managers & Prep to ensure the smooth transitions of all Installations

* Providing post install and snagging support.

* High level Technical Support to the Service Department.

* Providing basic training documentation on new products

* Providing Training and Support to all Service Teams.

* Providing documentation and processes to improve how the Service Desk support our products.

* Providing Flexible hours of cover over a 7 day week, to ensure we have support when necessary, this will on occasion involve evenings and overnight support of installations or rollouts.

* Working closely with the account managers and handling technical escalations.

* Working independently to investigate and diagnose in depth technical issues.

Required Skills and Experience:

* 2-3 years IT experience required

* Experience supporting IT systems to a high level preferred but not required in retail or fuel POS/BOS/EFT systems.

* Windows 7/10 Support

* Any knowledge of embedded Windows 7 or IOT Windows 10 would be beneficial

* Windows Active Directory/domain experience

* Experience installing Windows updates (Windows 7/10)

* Experience setting up and or using Centralised Antivirus Software.

* Task automation and simplification using scripting such as PowerShell.

* A good understanding of networking: equipment, protocols and concepts (Switches, Routers, Firewalls, LAN, WAN,Firewalls,TCP/IP, DNS, DHCP)

* Knowledge of basic Sql scripting would be beneficial

* Solid troubleshooting skills.

* Awareness of Security, development and IT services best practices (PCI:DSS, ITIL)

Helpdesk Hours of Cover are 24 hours with manned office, you will be expected to ensure you are able to support these hours on a rota’d basis

Job posted in:


  • Southampton (Hampshire, England)
    Job Location
  • £28000 - £30000 per annum
    Job Salary/Pay Rate
  • Permanent
    Employment Type
  • Senior
    Job Level

  • Job Category