ITSM manager tooling background
ITIL qualified essential
Incident problem change
Stakeholder management skills in IT
Some project background – must understand AGILE ESSENTIAL
The post holder should have a minimum of 3 years’ experience in a Service Management environment and will be able to demonstrate the following knowledge, skills and experience:
Experience of working collaboratively in agile teams to develop and refine business requirements/ user stories and related acceptance criteria.
Experience of working using Agile methodologies
Experienced in taking responsibility for investigative work to determine business requirements and specify effective business processes.
Experienced in identifying user needs, producing user stories and proposing design approaches or services to meet these needs by putting users first and managing competing priorities.
Experience of developing and mentoring
Experienced in solving complex problems and concepts by gathering and analysing information using comprehensive tools and techniques, using data to formulate plans, and identifying and analysing options to assess feasibility and operational impact.
Proven experience of coordinating and engaging extensively with multiple stakeholders at all levels. Communicating with the development team to ensure they have a complete understanding of the business and user needs, making sure user perspectives are fully considered by technical design teams.
Experience of ITSM Tooling Understanding of operational environments
Experience of working in a complex multi-vendor supply chain with a mix of internally and externally sourced service provision.
Management experience of working in an IT service organisation.
Job posted in: IT Project Manager Jobs
- Swansea (Swansea, Wales)
- Up to £360 per day
Job Salary/Pay Rate
- 6 months
Contract Job Duration
- IT Project Manager Jobs