ITSM Product Manager Job, Swansea

AGILE ITSM product Manager – SERVICE NOW

Salary: £360 per day to candidate Umbrella

Contract Length: 6 months Min

Location: Swansea

Interview Process: f2f

IR35: inside

Security Clearance: BPSS

ITSM manager tooling background

ITIL qualified essential

Incident problem change

Stakeholder management skills in IT

Some project background – must understand AGILE ESSENTIAL

The post holder should have a minimum of 3 years’ experience in a Service Management environment and will be able to demonstrate the following knowledge, skills and experience:

Experience of working collaboratively in agile teams to develop and refine business requirements/ user stories and related acceptance criteria.

Experience of working using Agile methodologies

Experienced in taking responsibility for investigative work to determine business requirements and specify effective business processes.

Experienced in identifying user needs, producing user stories and proposing design approaches or services to meet these needs by putting users first and managing competing priorities.

Experience of developing and mentoring

Experienced in solving complex problems and concepts by gathering and analysing information using comprehensive tools and techniques, using data to formulate plans, and identifying and analysing options to assess feasibility and operational impact.

Proven experience of coordinating and engaging extensively with multiple stakeholders at all levels. Communicating with the development team to ensure they have a complete understanding of the business and user needs, making sure user perspectives are fully considered by technical design teams.

Experience of ITSM Tooling Understanding of operational environments

Experience of working in a complex multi-vendor supply chain with a mix of internally and externally sourced service provision.

Management experience of working in an IT service organisation.

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  • Swansea (Swansea, Wales)
    Job Location
  • Up to £360 per day
    Job Salary/Pay Rate
  • Contract
    Employment Type
  • 6 months
    Contract Job Duration
  • Senior
    Job Level

  • Job Category